- Return Policy
RETURN POLICY RESTRICTIONS
Cheer Luggage creates and manufactures on demand high quality products that are personalized and unique to their customers. Because each and every order is personal and unique we are not able to accept returns or exchanges for any reason, except in the circumstances where a product has been damaged in shipping or a verified product defect.
Cheer Luggage takes considerable steps to ensure product quality on each and every order we ship. We ask our customer accept full responsibility for selecting the correct product design, the type and size of a product, and the correct spelling of personalized items.
RETURNING DAMAGED / DEFECTIVE ITEMS
In cases of damage or manufacturer defect, the return process can often be expedited by providing a digital photos of the damage or defect (along with a clear description of the problem and your order number) in an email to firstname.lastname@example.org. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer. You must make this request within 5 days of receiving the shipment.
If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Cheer Luggage for inspection before a determination can be made as to the state of the product.
RETURN SHIPPING COST?
Cheer Luggage will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Cheer Luggage representative to be a manufacturers defect.
For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance does Cheer Luggage reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Cheer Luggage customer service as to how the return should be handled prior to placing the items back in transit to Cheer Luggage
RETURN A DAMAGED OR DEFECTIVE ITEM
- You must make this request within 5 days of receiving your order from FedEx, UPS or USPS.
- Send an email to email@example.com.
- Email Subject should read: Your Order Number - Damaged or Defective item.
- Specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color), account credit, or a refund.
- Attach photos of the damaged or defect. Please be sure to show more than one picture.
Please allow 24 hours for a response